Effective Date: December 12, 2023

Thank you for choosing Dee Transcis Logistics. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please refrain from using our services.

1. Information Collection and Use

To provide a seamless and efficient experience, we collect and process various types of information. The personal information we collect includes, but is not limited to:

• First Name and Last Name
• Email Address
• Phone Number
• Location Data (for navigation, service tracking, and real-time updates)
• Payment Information (if applicable for transactions)

This information is used for:

• Account registration and management
• Processing transactions and bookings
• Communicating with users regarding their requests or concerns
• Service improvement and personalization
• Ensuring compliance with legal obligations

We do not sell or share your personal data with unauthorized third parties.

2. Sensitive Information Collection

For certain services, we collect sensitive data, including:

• Location Data: This is used to enable:
  • Vehicle search and location tracking
  • Navigation and real-time updates
  • Route optimization
• Social Login Data: If you choose to sign in using third-party services (such as Google or Apple), we may collect your email and name as permitted by those platforms.

3. Log Data

Whenever you use our app, we may collect data about your device and usage patterns. This includes:

• Device Internet Protocol (“IP”) address
• Device name and model
• Operating system version
• App configuration and settings
• Date and time of usage
• App performance and crash reports

This data helps us troubleshoot issues and improve our service.

4. Cookies and Tracking Technologies

Our services may use cookies and similar tracking technologies to enhance user experience. While we do not use cookies explicitly, third-party services we integrate may use them for data collection.

Users have the option to disable cookies via browser settings, but this may impact service functionality.

5. Third-Party Services

We may engage third-party service providers to:

• Facilitate our services
• Provide technical support
• Process transactions
• Analyze service usage

These third parties may have access to your personal information but are bound by confidentiality agreements and are prohibited from using your data for other purposes.

6. Data Security

We take reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

In case of any security breaches, we will take immediate action to protect our users and notify affected parties as required by law.

7. Links to External Websites

Our platform may contain links to third-party websites. We do not control or endorse the content and privacy policies of these external sites. We encourage users to review the privacy policies of any third-party services they interact with.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal data, they should contact us immediately, and we will take necessary action to remove the information from our records.

9. Account Deletion and Data Removal

Users have the right to delete their accounts and associated data at any time.

How to Delete Your Account:

• Navigate to the profile section in the app
• Select “Delete Account”
• Confirm the action

What Happens After Deletion?

• All personal data (name, email, phone number, social logins, booking history) will be permanently removed.
• Deleted accounts and data cannot be recovered.

10. Fleet Manager Registration Agreement

If you register as a Fleet Manager, you agree to the following additional terms:

• You must provide valid business and vehicle documentation.
• You are responsible for ensuring that all drivers and riders under your fleet comply with our Terms & Conditions.
• You will earn commissions as per our outlined commission structure (e.g., up to 90% of fares).
• Dee Transcis Logistics reserves the right to suspend or terminate accounts violating policies.

By registering as a Fleet Manager, you acknowledge and agree to adhere to all the above policies.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page, and significant updates may be communicated via email or in-app notifications.

Users are encouraged to review this policy regularly to stay informed of any modifications.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: info@deetranscis.com.ng